I also feel like I’m having a long distance relationship with my contact at Apple. He’s a very nice person. Last week he was on vacation and I didn’t really want to work with someone else since he’s been so helpful. He would have stayed on the phone with me while my phone does its updating thing. I didn’t want to hold him hostage, so I let him go. He’ll be back. The Apple people actually call back when they say they will.
My issue, if you missed the blog a few weeks ago, was that I upgraded to iphone OS 6.0 and suddenly the icloud is not working. It thinks I still have my old, now defunct, email address. Everything is fine on my computer and mostly everything is fine on the phone. It’s just the cloud, which is one place to backup your data. It’s kind of important.
Please understand that I have had Apple products since the 1980s. I am a huge fan. This is now become my life’s work – to straighten out my phone and not lose all of my contacts, photos and other data. I’m sad that I lost my high scores. But, hey, I did it once. I can do it again! I didn’t lose any apps that I purchased. They will still be there.
I have to say that the people at Apple are extremely helpful when something doesn’t work. I have had problems with PCs, I didn’t even know who to call. Maybe I’m spoiled by fine products and English speaking help, but I think Apple’s customer service is top notch. I have engineers and technical people trying to solve my problem.
If only all of life’s problems were solved with such friendliness and a willingness to help. Sure, that’s what they are paid to do, but have you called a customer service person lately? You are lucky if you can even figure out how to speak to a human being. And, in the case of my cable/internet/phone provider, friendly and courteous service is not always offered.
My iphone is updated. I lost my high scores. I had to reset all of my settings and re-enter my passwords on Twitter, Facebook, etc., but I’m back with my head in the clouds – AKA icloud is working again! All is well once more in the realm of my computer equipment.